Privacy Policy

We collect only what we need to run your membership and keep your vehicles on the road:

• Account details — company name, contact names, email, phone and billing address.
• Vehicle information — VIN, plate, make/model, mileage, photos, documents you upload, and service and diagnostic history.
• Location — the location of a service or roadside request, and vehicle position if you connect telematics. Mobile technicians share their location while en route to you.
• Payment information — handled by our payment processor (see section 5). We store only the card brand, last four digits and expiry.
• Donations and program applications — information you choose to share with the Drive Change program.

• To provide memberships, service bookings, mobile mechanic dispatch and roadside assistance.
• To verify your membership when a participating shop scans your FleetCare QR code.
• To send service updates, maintenance reminders, receipts and renewal notices.
• To process recurring payments you have authorized and to prevent fraud.
• To report program impact in aggregate — never in a way that identifies a program participant.

When a participating shop scans your member or vehicle QR code, they see your membership status and plan benefits. They see service history, warranty details, documents and driver contact details only if you allow it under Settings → Shop data sharing. Every scan is logged and visible to you and our team. We never sell personal information.

By creating an account you consent to the collection and use described here. You can withdraw consent for optional uses (such as marketing messages or data sharing with shops) at any time in the app. Withdrawing consent for essential uses may mean we can no longer provide the service.

Card payments are processed by Stripe, a PCI DSS Level 1 certified provider. Full card numbers are transmitted directly to Stripe and never stored on FleetCare systems. Recurring charges are made only with your express authorization, which is recorded with the date and time it was given.

Data is hosted in Canada-region infrastructure, encrypted in transit and at rest, and protected by role-based access controls and two-factor authentication for staff. We keep account and service records for as long as your membership is active and for seven years afterward for tax and warranty purposes, then delete or anonymize them.

You may request access to, correction of, or deletion of your personal information, and a copy of your data, from Settings → Privacy & consent or by emailing privacy@fleetcare.ca. We respond within 30 days. If you are not satisfied, you may contact the Office of the Privacy Commissioner of Canada.

Privacy Officer, FleetCare Inc., 55 Commissioners St, Toronto, ON M5A 1A6 · privacy@fleetcare.ca · 1-888-555-0199