Terms & Conditions

Memberships are priced per vehicle. Company accounts may register multiple vehicles and users; fleet volume discounts apply automatically based on the number of registered vehicles.

Benefits (member pricing, roadside calls, mobile call-outs) depend on your plan and are described in the app. Benefits are personal to the member and the registered vehicles and may not be transferred.

By subscribing you authorize FleetCare to charge your saved payment method automatically at the start of each monthly or annual billing period until you cancel. We send a reminder at least 7 days before each annual renewal.

• You can turn off auto-renew or cancel at any time in Membership & Billing; cancellation takes effect at the end of the current period.
• Upgrades take effect immediately with a prorated charge. Downgrades apply a credit to your next renewal.
• If a payment fails we will retry and notify you; benefits may be paused after 14 days.

Repairs are performed by FleetCare mobile technicians or independent participating shops. No work beyond a diagnostic is performed without your approval of an estimate in the app.

Participating shops are independent businesses and are responsible for the workmanship and warranty of the repairs they perform. FleetCare mobile service carries a 12-month / 20,000 km parts and labour warranty.

Roadside assistance is available across the Greater Toronto Area. Arrival times are estimates. For emergencies involving injury or danger, call 911 first. Towing beyond 25 km may incur additional charges disclosed before dispatch.

Payments are processed by Stripe. Your use of card payments is also subject to Stripe's terms. FleetCare does not store full card numbers.

Donations to the Drive Change program are voluntary and non-refundable except in the case of error. Official tax receipts are issued by our registered charity partner for eligible gifts of $20 or more; where a donation includes an advantage (such as an event ticket), only the eligible amount is receipted. Monthly gifts can be cancelled at any time.

Don't misuse QR codes, share credentials, or submit false service requests. We may suspend accounts involved in fraud or abuse of partner shops and technicians.

To the extent permitted by law, FleetCare's liability is limited to the fees paid in the 12 months before a claim. These terms are governed by the laws of Ontario and the federal laws of Canada applicable therein. Nothing in these terms limits your rights under the Ontario Consumer Protection Act, 2002.